Our Terms and Conditions, in Plain Language

These terms form the agreement between you and Winnerz Casino, operated by Winnerz Entertainment Ltd under Anjouan licence ALSI-202203158-FI1. Read them before you register, deposit or claim any bonus.

Accepting Our Terms

By creating an account on our platform, opening the website or placing a single wager, you confirm that you have read, understood and accepted these terms in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open.

• If you do not agree with any part of these terms, you must not register or play.
• By ticking the acceptance box at registration you enter a binding contract with us.
• Continuing to use our platform after we publish updated terms means you accept the updated version.
• If any clause is held unenforceable, the remaining clauses stay in force.

Where the rules apply

These terms govern every part of your relationship with us: your account, deposits, withdrawals, bonuses, gameplay and complaints. Separate promotional terms may apply to individual offers, and where they conflict with these general terms, the promotional terms prevail for that offer only.

Who May Register With Us

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if it is higher, and you are not resident in a restricted territory. We operate under an Anjouan licence and do not accept players from restricted countries.

• One account per person, per household, per IP address and per payment method.
• You must supply accurate personal details and keep them current.
• We may request a photo ID, proof of address and payment method verification before your first withdrawal.
• We may decline a registration or close an account at our discretion where eligibility cannot be confirmed.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill and several cryptocurrencies. The minimum deposit and minimum withdrawal are 30 AUD each, and we charge no fees on either side. Withdrawals are processed within 24 to 72 hours once verification is complete.

• Winnings are paid only to a payment method held in your own name.
• Before a first withdrawal we complete KYC verification, which may take up to 72 hours.
• Daily and monthly withdrawal caps apply as stated on our payments page.
• If an account stays dormant for a defined period, we may apply an administration fee or close it after notice to you.

How Our Bonuses Work

Every bonus we offer carries its own terms, and those terms sit alongside these general rules. The figures for individual offers, including wagering requirements and validity periods, are published on the promotion page itself.

• Bonuses must be wagered before winnings become withdrawable.
• A maximum bet applies while a bonus is active; bets above it may void the bonus and any winnings.
• Certain games may be excluded from wagering contribution.
• One bonus per person, household or shared device unless we state otherwise.
• Bonuses expire if the wagering is not completed within the stated period.
• We may cancel a bonus and reclaim winnings where terms are breached or a promotion is misused.

Conduct We Do Not Permit

Our platform is built for fair play, and we act firmly against anything that undermines it. The following conduct is a material breach of these terms and may lead to forfeiture of winnings and permanent account closure.

• Fraud, dishonesty or the supply of false information at any stage.
• Chargebacks, reversed withdrawals or disputed payments.
• Multiple accounts held by one person or coordinated across players.
• Bonus abuse, arbitrage or low-risk wagering patterns designed to extract bonus value.
• Collusion with other players or use of bots, scripts or automated tools.
• Accessing our platform through a VPN or other means to disguise your location from a restricted territory.

Setting Limits and Self Excluding

You can set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting our support team. You may self-exclude for a fixed period or permanently, and during self-exclusion we will close your access and return any withdrawable balance to you.

• Limit reductions take effect immediately; increases take effect after a cooling-off period.
• We may contact you if we notice signs of gambling harm and may apply protective measures.
• Free confidential support is available in Australia through Gambling Help Online on 1800 858 858.
• Never gamble with money you cannot afford to lose, and treat play as entertainment, not income.

Closing Your Account and Complaints

You may close your account at any time by contacting our support team, available 24/7 via live chat or at [email protected]. We will settle any outstanding balance before closure. If you have a complaint, raise it with support first; we aim to respond promptly and resolve disputes fairly.

• Unresolved complaints may be escalated to the relevant alternative dispute resolution body.
• These terms are governed by the laws applicable to our Anjouan licence.
• Continued play after a dispute does not waive your rights or ours.
• We keep records of complaints and their outcomes for regulatory review.

When We Update These Terms

We may amend these terms at any time to reflect changes in law, regulation, our licence conditions or our services. The current version is always published on this page with its effective date. Where a change materially affects your rights, we will notify you by email or an in-platform message before it takes effect.

• Material changes are announced in advance; minor editorial changes take effect on publication.
• If you continue to play after the effective date, the updated terms apply to you.
• If you disagree with a change, you may close your account before it takes effect without penalty.
• It is your responsibility to review this page periodically.

Frequently Asked Questions

At what age can I open an account with Winnerz Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if it is higher. We verify age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, per household and per payment method. Duplicate accounts may be closed and associated winnings forfeited.

How long does verification take?

Our KYC review of your photo ID, proof of address and payment method may take up to 72 hours, and it is required before your first withdrawal.

How do I self-exclude from the platform?

Contact our support team via live chat or [email protected] and request self-exclusion for a fixed period or permanently. We will close your access and return any withdrawable balance.

Do I need a bonus code to claim the welcome offer?

No, the welcome bonus requires no promo code. Its full terms, including wagering and validity, are listed on the promotion page.