Our Privacy Policy

We run winnerz-aud.com, and this policy sets out what personal data we handle when you play with us, why we hold it, and what you can do about it. It applies to every account holder and visitor on our platform.

What We Collect About You

We only collect data we need to run your account, meet our licence obligations and keep the site safe. When you register, we ask for your full name, date of birth, email address, phone number and residential address. Before your first withdrawal we also request verification documents as part of our KYC checks.

• Identity data: name, date of birth, nationality, residential address, email, phone number
• Verification documents: passport or driver's licence, utility bill or bank statement, proof of payment method
• Transaction data: deposits, withdrawals, bonuses claimed, wagering history, cryptocurrency wallet addresses
• Technical data: IP address, device type, browser, operating system, approximate location derived from IP
• Gameplay behaviour: games played, session times, bet sizes, win and loss records
• Marketing preferences: which channels you opted into, which promotions you opened or dismissed

How We Use Your Data

Your data keeps the platform working. We use it to open and manage your account, process deposits and withdrawals through PayID, cards, e-wallets and crypto, and complete identity checks before we release funds. Each withdrawal is reviewed within 24 to 72 hours, and verification data sits at the centre of that review.

Fraud and safety monitoring

We analyse gameplay and transaction patterns to flag bonus abuse, multi-accounting, money laundering and payment fraud. The same records feed our responsible-gambling tools: deposit limits, loss limits, session reminders and self-exclusion all rely on accurate account data. Where you have given marketing consent, we use your email and gameplay history to send offers such as weekly cashback up to 15% and weekend reload bonuses. You can withdraw that consent at any time.

Why Winnerz Casino Processes Data

Contract. We process identity, transaction and gameplay data to perform the agreement between you and us. Without it we cannot open an account, settle bets or pay out winnings.

Legal obligation. Our Anjouan licence and anti-money-laundering rules oblige us to verify your identity, keep transaction records for at least five years and report suspicious activity to the relevant authorities. We cannot switch these processes off.

Legitimate interest. We process device, IP and gameplay data to prevent fraud, secure the platform and enforce our bonus terms. This processing is limited to what a player would reasonably expect from a licensed operator.

Consent. Marketing emails, SMS and personalised offers run only on your opt-in. Consent is recorded with a timestamp, and withdrawing it stops future marketing without affecting your account.

How Long We Keep Records

Retention depends on what the data does. Regulatory categories have fixed minimum periods, while marketing data lives only as long as your consent does.

Launched in 2022, we apply the following schedule from the date each record was created: