AML and Verification at Winnerz Casino

Verification protects your money and your account. On this page we explain exactly when we check your identity, which documents we need, how long each step takes and what happens if something does not add up. No surprises, no jargon.

Our Promise at Winnerz Casino

We operate under licence ALSI-202203158-FI1 issued by the Anjouan Gaming Authority, and that licence binds us to strict anti-money-laundering and counter-terrorism-financing obligations. Our compliance team applies these rules to every account, every deposit and every withdrawal, without exception and without shortcuts.

Criminal funds do not belong on our platform. That is why we run risk assessments on new players, screen names against sanctions and politically-exposed-person lists at registration, and report suspicious activity to the relevant authority when the law requires it. Established in 2022, Winnerz Casino has treated these duties as a condition of operating, not an optional extra.

When We Verify Your Account

Verification points

We verify identity at three points: at registration, where we check your details against sanctions and fraud databases; before your first withdrawal, where we confirm who you are and that the money leaves to the right person; and at any point after that when your activity crosses a threshold or our monitoring flags something unusual. The full review of your documents takes up to 72 hours.

• Photo ID: passport, national ID card or driver licence, valid and showing all four corners
• Proof of address: utility bill, bank statement or official government letter issued within the last three months and showing your name and residential address
• Payment method verification: for cards, a photo of the card with the middle digits covered; for e-wallets, a screenshot of your account profile; for crypto, the wallet address used for the deposit

How Verification Works Step by Step

The process is deliberately simple. You upload documents through the secure verification area of your account, our compliance team reviews them in the order received, and you receive the result by email and in your account inbox. Here is the sequence from start to finish.

• Log in and open the verification section of your account.
• Upload a clear, uncropped photo of your ID document. All details must be readable, with no glare and no edits.
• Upload your proof of address, making sure the issue date falls within the last three months.
• Confirm your payment method, following the instructions for the specific method you used.
• Our compliance team reviews the file, normally within 24 hours and always within 72 hours.
• If anything is unclear, we contact you with a specific request. Once approved, your withdrawals process within 24 to 72 hours.

How your documents are protected

We store verification documents on encrypted servers with access restricted to trained compliance staff who need it to do their jobs. Documents are never shared with third parties for marketing purposes, and we transfer them only where the law or our regulator requires it. Uploads travel over an encrypted connection, and we ask you to send documents only through the verification area of your account, never by live chat.

When We Request Source of Funds

Source of funds means evidence of where the money you deposited came from. We request it when your betting pattern sits outside what your declared profile supports: for example, when cumulative deposits exceed 10,000 AUD within a short period, when a series of large deposits follows a long quiet spell, or when wagering behaviour suggests the account is being used as a payment channel rather than for genuine play.

We accept recent payslips, bank or savings statements, a tax assessment, a signed employment contract, or documentation of a legitimate windfall such as an inheritance or property sale. One clear document is usually enough. We ask because our licence obliges us to confirm that funds wagered on our platform have a lawful origin, and because answering promptly is the fastest way to keep your withdrawals moving.

How We Monitor Your Transactions

Deposit and withdrawal checks

Every deposit and withdrawal passes automated screening that compares the transaction against your profile, your history and known risk patterns. Deposits are checked for structuring, meaning repeated amounts placed just below a reporting threshold, and for links to third-party payment instruments. Withdrawals are released only to a method registered in your own name.

Where a method cannot technically receive a withdrawal, such as a prepaid voucher, we return the funds through an alternative in your name after you verify that method. The table below sets out the limits and timeframes that apply to every account.

The same-method rule

We send your winnings back through the same method you used to deposit, up to the amount you deposited with it. Any surplus goes to a method you have verified in your own name. This rule exists to stop accounts being used to move money between people, and it applies even when it would be more convenient to break it.

What Happens If Verification Fails

If a document is rejected, we tell you why and give you the chance to upload a correct version. Common reasons include an expired ID, a proof of address older than three months, a cropped image or a mismatch between the name on the document and the name on the account.

If you do not complete verification after reminders, we suspend withdrawals on the account until the file is complete. Your balance stays yours and deposits already made remain playable, but nothing leaves the account until we know who we are paying. In cases of suspected fraud, use of a third-party payment method, or falsified documents, we freeze the account and escalate the file to the regulator under our reporting obligations. Reach our compliance team at [email protected], available 24/7, if you believe a restriction was applied in error.

How Long We Keep Your Documents

We retain verification records, transaction histories and compliance notes for five years after your account is closed, because our Anjouan licence and anti-money-laundering law require us to produce this material on request from the authorities. Retention also protects you: if a payment dispute or an unauthorised-access claim arises years later, the records settle it.

When the retention period ends, we delete or irreversibly anonymise the documents. You can request a copy of the personal data we hold about you at any time by writing to [email protected], and we will provide it within the timeframe the law allows.

Frequently Asked Questions

Do I need to verify my account before I can deposit and play?

No. You can register, deposit and play straight away. We complete full identity verification before your first withdrawal, or earlier if your activity crosses one of our monitoring thresholds.

How long does verification take?

Our compliance team reviews documents within 24 hours in most cases and within 72 hours at the latest. Once verification is approved, withdrawals process within 24 to 72 hours.

Why was my document rejected?

The usual reasons are an expired ID, a proof of address older than three months, an unclear or cropped image, or a name that does not match your account. We always tell you the specific reason and let you upload a corrected version.

Can I withdraw more than 8,000 AUD in one day?

No. The daily cap is 8,000 AUD and the monthly cap is 32,000 AUD. If you win an amount above these limits, the balance is paid in instalments across the following days within the monthly maximum.

Is it safe to upload my ID and bank statements?

Yes. Documents are stored on encrypted servers, access is limited to compliance staff, and we never use them for marketing or share them with third parties outside legal and regulatory requirements.